Support
Use this page when you need platform help, order context, or next steps for a CheckoutFirst issue.
Contact support
Reach the CheckoutFirst team directly for platform-related issues.
Platform Support
We are here to help with platform-related issues or questions.
Contact us by email for account issues, payout questions, listing problems, or anything related to the CheckoutFirst platform.
Send a message to the support inbox. Include your Order ID if the issue is order-related.
Help center
Many common questions are already answered in the help center, including Stripe setup, listing creation, safety compliance, and order fulfillment.
Resolving issues
Steps to resolve fulfillment, product quality, or delivery concerns.
Dispute Resolution
Start with the seller. Escalate to CheckoutFirst if needed.
For issues related to fulfillment, product quality, or delivery, contact the seller first when possible.
Step 1: Contact the seller
You can find the seller's contact information in your order confirmation email. Most issues can be resolved directly between buyer and seller.
Step 2: Escalate to CheckoutFirst
If the seller is unresponsive or you cannot reach an agreement, contact CheckoutFirst support for assistance. Include your Order ID and a summary of the issue.
CheckoutFirst's role
How the platform operates between buyers and sellers.
Platform Operator
CheckoutFirst is a neutral commerce layer.
The platform provides the tools for sellers to list items and for buyers to purchase them, but it does not fulfill orders directly.
What CheckoutFirst does
- Hosts product listings and checkout pages.
- Processes payments through Stripe.
- Routes payouts directly to seller Stripe accounts.
- Provides order tracking and management tools.
- Mediates disputes when buyer-seller communication fails.
What CheckoutFirst does not do
- Fulfill, ship, or deliver any products or services.
- Hold buyer or seller funds outside of standard Stripe processing.
- Guarantee product quality, authenticity, or safety beyond platform policies.