DMCA Policy
How to report copyright infringement on CheckoutFirst, what your notice must include, and how the counter-notice process works.
The short version
What this page covers in plain terms.
TL;DR
If you believe someone on CheckoutFirst has used your copyrighted work without permission, you can send a formal takedown notice.
Last updated April 23, 2026.
CheckoutFirst respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If your copyrighted work appears on the platform without your permission, you can submit a takedown notice to legal@checkoutfirst.com. If your content was removed by mistake, you can file a counter-notice to have it restored. Sellers who repeatedly infringe copyright may have their accounts terminated.
Safe harbor and platform role
How the DMCA applies to a marketplace like CheckoutFirst.
Section 1
CheckoutFirst is a marketplace facilitator, not the author of seller content.
CheckoutFirst operates as a marketplace platform. Sellers create and upload their own product listings, images, and digital files. CheckoutFirst qualifies for safe harbor protection under Section 512 of the DMCA as a service provider that hosts third-party content.
When we receive a valid takedown notice, we act promptly to remove or disable access to the reported content. We also notify the seller whose content was affected.
How to file a takedown notice
What your notice must include and where to send it.
Section 2
A valid notice must meet specific legal requirements under the DMCA.
What to include in your notice
To be valid under 17 U.S.C. 512(c)(3), your written notice must contain all of the following:
- Your identity: Your full legal name, mailing address, telephone number, and email address.
- The copyrighted work: A description of the copyrighted work you believe has been infringed, or a list if multiple works are at issue on a single site.
- The infringing content: A description of the material you believe is infringing and its location on CheckoutFirst, including a URL or enough detail for us to find it.
- Good-faith statement: A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- Accuracy statement: A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on their behalf.
- Signature: Your physical or electronic signature.
Where to send your notice
Send your completed notice by email to our designated DMCA agent:
We review notices promptly and will respond within a reasonable time. If the notice is valid, we will remove or disable access to the reported content and notify the affected seller.
Counter-notice (for sellers)
What to do if your content was removed and you believe it should be restored.
Section 3
If your content was removed by mistake, you can file a counter-notice.
If you believe your content was removed as a result of a mistake or misidentification, you may file a written counter-notice under 17 U.S.C. 512(g)(3). Your counter-notice must include:
- Your identity: Your full legal name, mailing address, telephone number, and email address.
- The removed content: A description of the content that was removed and where it appeared on the platform before removal.
- Good-faith statement: A statement under penalty of perjury that you have a good-faith belief the content was removed as a result of mistake or misidentification.
- Consent to jurisdiction: A statement that you consent to the jurisdiction of the Federal District Court for the judicial district where your address is located (or the Northern District of California if your address is outside the United States), and that you will accept service of process from the person who filed the original notice.
- Signature: Your physical or electronic signature.
Send your counter-notice to legal@checkoutfirst.com. If the counter-notice is valid, we may restore your content after 10 to 14 business days, unless the original notifying party files a court action to keep the content down.
Repeat infringer policy
How CheckoutFirst handles accounts with a pattern of infringement.
Section 4
Accounts with a pattern of copyright infringement will be terminated.
CheckoutFirst maintains a policy of terminating the accounts of users who repeatedly infringe copyrights. We track valid DMCA notices received and take appropriate action, including account suspension or permanent termination, for sellers who receive multiple valid notices.
If you have questions about a copyright matter that is not a formal infringement report, you can reach our general support team below.